Refund policy

RETURN & REFUND POLICY — SB9ApexShop

Returns & Exchanges We accept return requests within 10 days of delivery. To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with tags attached

Please note that as we work with multiple suppliers, all returns are subject to the individual supplier's return policy. We will communicate the applicable terms upon your return request.

We do NOT accept returns for:

  • Change of mind after 10 days
  • Sale or Final Sale items
  • Intimate apparel, swimwear, or pierced jewelry (hygiene reasons)

Defective or Damaged Items Defective or damaged items must be reported within 3 days of delivery with your order number and clear photos of the damage. Claims submitted after 3 days of delivery will not be accepted.

Wrong Item Received If you received the wrong item, contact us within 7 days and we'll make it right at no cost to you.

Return Shipping

  • The return address will be provided upon approval of your return request. Please do not send items back without prior authorization.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • International customers are responsible for all return shipping costs, duties, and taxes.
  • We recommend using a tracked shipping method — we are not responsible for lost return packages.

Refunds Once your return is received and inspected by our supplier, refunds are processed within 7-10 business days to your original payment method. Refund timelines may vary depending on supplier processing times.

Out-of-Stock or Discontinued Items If an item becomes unavailable after your order is placed, you will receive a full refund within 7-15 business days.

Non-Returnable Situations We are unable to process returns or refunds for:

  • Items returned without prior approval
  • Items damaged due to misuse or improper care
  • Orders where delivery was refused or address was incorrect

A 15% restocking fee will be applied to all approved non-defective returns. This fee will be deducted from your refund amount. Restocking fees do not apply to defective, damaged, or incorrect items.