Refund policy
RETURN & REFUND POLICY — SB9ApexShop
Returns & Exchanges We accept return requests within 15 days of delivery. To be eligible, items must be:
- Unused and in original condition
- In original packaging with tags attached.
- (Please note: defective or damaged items must be reported within 5 days of delivery (see below). The general return window of 15 days applies to non-defective items only. )
Please note that as we work with multiple suppliers, all returns are subject to the individual supplier's return policy. We will communicate the applicable terms upon your return request.
We do NOT accept returns for:
- Change of mind after 15 days
- Sale or Final Sale items
- Intimate apparel, swimwear, or pierced jewelry (hygiene reasons)
- Opened beauty and skincare products (final sale — hygiene reasons)
- Art kits and craft supplies that are not unused and in original packaging
Order Cancellations Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. To request a cancellation, email : support@sb9apexshop.com with your order number. Once an order has been processed or shipped, it cannot be cancelled. Custom or personalized orders cannot be cancelled once production has begun.
Defective or Damaged Items Defective or damaged items must be reported within 5 days of delivery with your order number and clear photos of the damage. Claims submitted after 5 days of delivery will not be accepted.
Wrong Item Received If you received the wrong item, contact us within 7 days and we'll make it right at no cost to you.
Return Shipping
- The return address will be provided upon approval of your return request. Please do not send items back without prior authorization.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- International customers are responsible for all return shipping costs, duties, and taxes.
- Please note that duties and import taxes are non-refundable under any circumstances.
- We recommend using a tracked shipping method — we are not responsible for lost return packages.
Refunds Once your return is received and inspected by our supplier, refunds are processed within 7–10 business days to your original payment method. Please note that refund timelines may vary depending on supplier processing times and could take longer in some cases.
Out-of-Stock or Discontinued Items If an item becomes unavailable after your order is placed, you will receive a full refund within 7–15 business days.
Non-Returnable Situations We are unable to process returns or refunds for:
- Items returned without prior approval
- Items damaged due to misuse or improper care
- Orders where delivery was refused or address was incorrect
Restocking Fee A 15% restocking fee will be applied to all approved non-defective returns. This fee will be deducted from your refund amount. Restocking fees do not apply to defective, damaged, or incorrect items.